Service and Repair
Download the CAD Audio Repair Request Form and fill it out completely (form can be filled out on your computer by opening the pdf), print, and put the completed form inside the box with the repair when it is shipped. No return authorization number is required for repair returns!
When packaging your CAD Audio product for repair, please use at least 3 inches of padding all around the product for protection during shipment.
We recommend you use a carrier that can track your shipment if you want to know the delivery status of the repair. Insurance is also recommended.
Shipping cost to return product to CAD Audio for repair is the responsibility of the customer. Repairs will be returned to the customer by United Parcel Service (UPS) or Fed EX and by the same shipping priority as originally sent to CAD Audio at our expense.
Send product to:
Attn: Service Department
6573 Cochran Rd Suite I
Solon, Ohio 44139
To claim warranty service, please indicate as requesting warranty repair on the CAD Audio Repair Request form. The form should be returned in the box with the product to be repaired and proof of purchase. Be certain to enclose a copy of your dated sales receipt. A copy of your dated sales receipt for the product is required for all warranty repair claims!
PAYMENT METHODS FOR NON-WARRANTY REPAIRS:
Acceptable payment methods are Visa, MasterCard, American Express, Discover.
OUT OF WARRANTY - MIN BENCH FEE:
Products that are deemed out of warranty either by expiration of the warranty period or abuse - will be charged the following flat rate based on the product category.(If you are requesting warranty repair and we deem otherwise – we will contact you to resolve the dispute and to authorize subsequent repair) Should your product require extensive repairs – we will contact you to authorize any additional charges over and above the flat rate. (Any discontinued product or current product not listed as flat rate – please call our service department to consult on your repair before sending the product to our service department)
M Series $75
GXL Studio Mic $50
StagePass Wireless $50
GXL Wireless $30
Turnaround time for repairs is typically five to six working days from when a repair is received by CAD Audio. We will do everything possible to repair products as soon as possible. The turnaround time does not include the time the carrier requires to deliver the product to your address. We reserve the right to ship with the most convenient carrier. Most will ship via Fed Ex or UPS.