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Service and Repair

Support

SHIPPING:

A return authorization number is required for repair returns!

When packaging your CAD Audio product for repair, please use at least 3 inches of padding all around the product for protection during shipment.
We recommend you use a carrier that can track your shipment if you want to know the delivery status of the repair. Insurance is also recommended.

PREPAID SHIPPING:

Shipping cost to return product to CAD Audio for repair is the responsibility of the customer.

Please Contact:

support@americanmusicandsound.com

1-800-431-2609

FAX- 866-707-0717

8 AM to 7 PM EST

WARRANTY:

To claim warranty service. A copy of your dated sales receipt for the product is required for all warranty repair claims!


OUT OF WARRANTY - MIN BENCH FEE:

Products that are deemed out of warranty either by expiration of the warranty period or abuse - will be charged the following flat rate based on the product category.(If you are requesting warranty repair and we deem otherwise – we will contact you to resolve the dispute and to authorize subsequent repair) Should your product require extensive repairs – we will contact you to authorize any additional charges over and above the flat rate. (Any discontinued product or current product not listed as flat rate – please call our service department to consult on your repair before sending the product to our service department)

Equitek $100

M Series $75

GXL Studio Mic $50

StagePass Wireless $50

GXL Wireless $30



Acousti-Shield
USB
Sessions
Cad Live
Equitek
Astatic
GXL
StageSelect